Contact
Get in touch
Questions about pricing, a specific document type, or your account? Fill out the form below and we'll get back to you within one business day.
Email us directly
Email: support@learnbyai.app
For billing and refunds, privacy and data requests, security reports, and general questions.
Response time: Within 1 business day
We aim to reply to all messages promptly.
Send us a message
Before you send a message
A quick answer might already be below, faster than waiting on a reply.
How quickly will I hear back?
We reply to most messages within one business day.
I have a billing or wallet issue, who do I contact?
Email support@learnbyai.app directly, or select "Billing / wallet" as the topic in the form. Include your account email so we can look up your wallet history quickly.
I want to delete my data. Is this the right form?
You can delete individual documents directly from the app. For full account deletion, email support@learnbyai.app or select "Privacy or data request" below. See our Data Deletion page for the full process.
I found a security vulnerability. Where do I report it?
Email support@learnbyai.app with a description and steps to reproduce it. Details on responsible disclosure are on our Security page.
Can I request a new feature or document type?
Yes, select "Feature request" as the topic and describe what you're trying to do. We read every suggestion, even if we can't reply to each one individually.
Do you offer phone or live chat support?
Not at this stage. Email is the fastest way to reach us, and it lets us route your message to the right person on a small team.