Refund Policy
Straightforward refunds on unused wallet balance
LearnByAi runs on a pay-as-you-go wallet. There are no subscriptions and no auto-charges. If you top up and change your mind, you can get your unused balance back.
- 14-day refund window
- Full refund if unused
- No subscriptions
- One email to request
Last reviewed July 2026
Six things to know about our refund policy
The sections below explain each of these in full detail.
- Full refund within 14 days: If you have not used any of a wallet top-up, you can request a full refund within 14 days of purchase.
- Partial refund on remaining balance: If some of your balance has been spent, only the unused portion is eligible for a refund. Charges for actions already delivered are final.
- Returned to original payment method: Approved refunds go back to the original payment method you used to top up.
- One email to request: Email support@learnbyai.app with your account details and the transaction reference. That is all it takes to start a refund.
- No recurring charges: LearnByAi has no subscriptions. You are never auto-charged. Refunds apply only to wallet top-up purchases.
- Unused balance never expires: If you decide not to request a refund, your remaining wallet balance stays in your account indefinitely.
How the LearnByAi wallet works
LearnByAi does not charge a monthly or annual fee. Instead, you top up a wallet with the amount you choose, and credit is deducted only when you use a paid action such as sending a message, uploading a document beyond your free allowance, or generating an export.
Unused wallet balance never expires. If you top up and then use the platform infrequently, your credit waits for you. Refunds are an option for users who decide they no longer want to use the platform and have unused credit they would like returned.
When a refund applies
Two conditions determine whether a top-up is eligible for a refund.
Full refund: unused balance, within 14 days
If none of a wallet top-up has been spent and you request a refund within 14 days of the purchase date, you receive the full top-up amount back.
Partial refund: remaining balance, within 14 days
If part of a top-up has already been spent on metered actions, only the remaining unused balance is eligible for a refund. Charges for actions already delivered are final.
From purchase to refund
Every eligible refund follows the same four-step process.
- Top-up purchased. You add funds to your LearnByAi wallet
- 14-day window. Refund request must arrive within 14 days of purchase
- Balance checked. We confirm how much of the top-up has been spent
- Refund issued. Unused balance returned to your original payment method
Charges that cannot be reversed
Once a metered action has been delivered, the associated credit deduction is final. This applies to the following actions.
Messages sent
Each chat message that was answered consumes wallet credit. This is non-refundable once the response has been delivered.
Documents processed
The cost of processing and indexing a document is deducted at upload. This charge is final once processing completes.
Exports generated
PDF or Word exports that have been generated and delivered are non-refundable.
Voice queries
Audio transcription and voice-to-voice responses that have been delivered cannot be reversed.
Starting a refund takes one email
Email us at the address below and include the following so we can locate the right transaction quickly.
Include in your email
- The email address on your LearnByAi account
- The transaction reference or payment date
- The amount of the top-up you are requesting a refund for
- The payment method used (card, or another payment method shown at checkout)
Billing error?
Refund questions
What counts as an 'unused' balance?
Any wallet credit that has not been spent on a metered action (messages, document processing, exports, or voice queries) at the time we receive your refund request. We check the balance at the moment of your request, not at the time of purchase.
What if I top up multiple times? Does the 14-day window apply separately to each?
Yes. The 14-day window applies to each individual top-up transaction from its purchase date. If you made two separate top-ups on different dates, each has its own 14-day eligibility window.
How long does a refund take to arrive?
Once we approve the request, the processing time depends on your payment provider. Card refunds typically appear on your statement within 5 to 10 business days after we process them, depending on your bank or card issuer.
Can I get a refund if I did not pay by card?
Yes. Refunds on manually processed top-ups are returned via the same method used to pay. Include your payment reference in the refund request so we can match the transaction.
What if I no longer have access to my original payment method?
Email us at support@learnbyai.app and explain the situation. We will work with you on a case-by-case basis to find an appropriate resolution.
Does a refund close my account?
No. Requesting a refund on a top-up does not affect your account. Your account, documents, and chat history remain active. If you also want to close your account, you can request that separately.
What if I believe I was charged incorrectly?
Email support@learnbyai.app with your account details and the specific action you believe was charged in error. We will review the usage log and correct any billing mistake, regardless of the 14-day window.
Request a refund or ask a billing question
Email: support@learnbyai.app
Include your account email, the transaction reference, and the payment method used. We aim to respond within one business day.
Related pages
Try LearnByAi before you top up
The free tier lets you upload documents and ask questions without adding any funds. Top up only when you need more.